Shipping & Returns
Shipping Policy
Free Express Shipping on all orders over $200
Fully Insured tracking and delivery
Signature Required for secure arrival
Discrete Packaging for surprise proposals
Our Shipping Promise
Real-time tracking
Optional insurance coverage
Secure, discrete packaging
Expert handling of precious items
Sale Items
All sale items are return or store credit only.
We do not offer price adjustments.
Discount codes cannot be used on sale items.
Jewelry Care
Daily Care
- Remove jewelry before swimming, bathing, or applying cosmetics
- Store pieces separately to prevent scratching
- Wipe pieces with a soft cloth after wearing to remove oils and residue
- Handle gemstones by their bands or settings, not directly by the stones
Professional Maintenance
- Visit us every 6 months for a complimentary professional cleaning
- Have prongs and settings checked annually
- Schedule appraisal updates every 3-5 years
- Ask about our re-polishing services for well-worn pieces
Gold Jewelry
- Mix mild soap with warm water
- Use a soft-bristled brush for detailing
- Rinse thoroughly and pat dry with lint-free cloth
- Avoid harsh chemicals and abrasives
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