FAQs

Find answers to common questions about Kingdom Fine Jewelry's services, products, and policies.

About Your Order

Shipping & Delivery

We ship all orders within 1-3 business days. Standard shipping takes 3-5 days within the US. International shipping available to most countries. All packages are fully insured and require signature upon delivery. Free shipping on orders over $200.

Returns & Exchanges

Custom pieces are final sale. Size adjustments for rings available at no cost within 30 days of purchase. Contact our customer service team to initiate any exchanges.

Order Tracking

Track your order by clicking the tracking link in your shipping confirmation email or by logging into your account. Updates provided at each shipping stage. Contact us if you haven't received tracking information within 48 hours of your order confirmation.

Sales & Promotions

Returns & Exchanges

All sale items are exchange or store credit only.

Price Adjustments

We do not offer price adjustments on sale items

Discount Codes

Discount codes, such as the newsletter welcome offer, cannot be used on sale items.

Made to Order Products

All made to order products will be shipped within 4-6 weeks of order.

Product Information

Lab-Grown Diamonds

Our lab-grown diamonds are chemically identical to mined diamonds but cost 30-40% less. They receive the same certification and grading as natural diamonds. Lab-grown diamonds offer excellent clarity and color while being environmentally responsible.

Sizing Information

Find your ring size using our printable ring sizer here. Necklace chains available in 16", 18", and 20" lengths. Bracelet sizes range from 6.5" to 8". Custom sizes available upon request. See individual product pages for specific sizing charts.

Product Customization

Many of our designs can be customized with your choice of metal, gemstones, or engraving. Custom orders typically require 2-3 additional weeks for production. Contact us directly for custom design consultations or special requests

Sustainability Practices

We offer lab-grown diamonds and recycled metals as eco-friendly options. Our workshop practices minimize waste and energy consumption. Learn more about our sustainability initiatives on our About page.