Shipping & Returns
Shipping Policy
Your modern heirloom will be dispatched within 1-3 working days. We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests. For custom pieces, please allow six to eight weeks for your piece to ship.
Free Shipping on orders $200 and above
Items are shipping from our Vancouver address:
2956 Granville St, V6H 1P1
Vancouver, Canada
Phone: (604) 255-0365
info@kingdomfinejewelry.com
Returns & Exchanges
If you have received an item that you would like to return, please contact us within 3 days of receipt of the package.
Domestic returns must be received by Kingdom Jewelry within 10 days of the package being received by the buyer and international packages must be received by Kingdom Jewelry within 14 days of the package being received by the buyer.
The buyer must use delivery confirmation when returning a package and state on the outside of the package that the item is a RETURN and a USED item. If this is not done the buyer may be responsible for duties fees incurred. Once the item has been received we will issue a refund. The buyer is responsible for the cost of return shipping.
The following items are non-refundable:
Domestic returns must be received by Kingdom Jewelry within 10 days of the package being received by the buyer and international packages must be received by Kingdom Jewelry within 14 days of the package being received by the buyer.
The buyer must use delivery confirmation when returning a package and state on the outside of the package that the item is a RETURN and a USED item. If this is not done the buyer may be responsible for duties fees incurred. Once the item has been received we will issue a refund. The buyer is responsible for the cost of return shipping.
The following items are non-refundable:
- Domestic returns received after seven business days of the item being shipped by the buyer
- International returns received after fourteen business days of the item being shipped by the buyer
- Returns received in damaged condition or altered condition in any way
- Final sale items (fragile items) or anything sold in AS IS condition
- All items purchased on SALE
Additionally:
- We do not do refunds are items that have been altered in any way or have be customized. This includes sizing, custom orders, or any type of modification.
- We do not accept cancellations on Orders
If you have any questions regarding a return please call (604) 255-0365 , e-mail us at info@kingdomfinejewelry.com or contact us.